Mitch Redmond
UX Designer. Frontend Engineer.
AI Product Thinker.

Flagship Case Study · AI / Healthcare

Iris Agentic Patient-Flow Assistant

Iris is an agentic AI assistant for hospital patient-flow coordinators. It forecasts capacity, surfaces the moment a plan will run short, and proposes a concrete scenario to clear the backlog, then explains the tradeoff and lets a human decide. Designed end to end, from the forecast model surface to the deploy-and-monitor loop.

Agentic recommendation and reasoning UX
Forecast visualization and scenario comparison
Human-in-the-loop decision and tradeoff framing
Deploy, monitor, and revert loop
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Iris morning briefing
ED capacity by 7:00 PM
113%
Intake spike forecast
ED patients waiting30 → 22
Beds freed+8
∞ Alpha active · monitoring

Verizon Fuze BOM

Verizon's Fuze BOM (Bill of Materials) is a procurement tool for acquiring and shipping the necessary hardware and software components for Verizon towers, including servers, networking devices, software licenses, and specifications for performance and compatibility, ensuring users have everything needed for effective deployment and operation.

Design system creation and enhancement
Phone and tablet compatibility
Branding and style guide design
User experience research and testing
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Featured Case Study

Verizon's Echo Mobile

Verizon is thinking ahead. Not only responding to issues but taking measures to predict and prevent them. This puts that power in the palm of your hand.

Design system creation and enhancement
Phone and tablet compatibility
User experience and product design
User experience research and testing
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Universal Studios Rejuvination Exploration

I joined a great team of people and accepted the challenge to not only renew the Universal Studios Parks & Resorts customer-facing website and onboarding experience, but we documented every last detail, down to the spacing between every elements.

Design system creation and enhancement
Phone and tablet compatibility
Branding and style guide design
User experience and product design
User testing and prototype creation
User experience research and analysis
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AI / Enterprise

IVAPP Buddy

Redesigned the command experience for Verizon network engineers, replacing a fragmented workflow with a keyboard-first agentic chat interface. 200+ commands, a collapsible sidebar, and inline autocomplete, built for engineers who never want to touch a mouse.

Agentic chat interface design
Keyboard-first UX and shortcut system
Collapsible sidebar with autocomplete
Enterprise design system integration
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PicMe Crowdsourcing Photo Sharing App

PicMe is a great app that allows people to collect photos from others at shared events. Explore the lessons learned with this experience.

Design system creation and enhancement
Phone and tablet compatibility
Branding and style guide design
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