Verizon's Fuze BOM is a component procurement tool. This allows the team to create new projects and add the necessary pieces of equipment to the order and send them to the project location.
UX Research
UX Design
Performance
Before We Begin
Defining The Scope
Reimagining the Universal Studios website to be accessible and user-friendly for new visitors, individuals with disabilities, and experienced users alike.
Phase 1
Start With The Why?
Verizon has been operating successfully for over 20 years, so why would they need to change anything at this point in time?
Their way of building and expanding has obviously been working, so far. But, is it the best way?
Diving into the tools for building and expanding exposed some obvious problems and opened up opportunity for great improvements.
Previous Work
UX Option—Sidebar Cart
Phase 1
Resulting In Better Overall Hierarchy
Our research and innovative designs breathed new life into a dilapidated and confusing existing system, transforming it into a more efficient and user-friendly experience. By conducting thorough analyses of user pain points and incorporating modern design principles, we streamlined processes that were once cumbersome and frustrating. Our approach not only clarified navigation but also enhanced functionality, allowing users to easily access the information they need. The result was a revitalized system that not only meets the current demands but also anticipates future needs, significantly increasing overall satisfaction and operational effectiveness.
Phase 1
Using Data To Guide The Way
In reviewing the creative brief for the redesign of the Fuze BOM for Verizon, we identified some gaps in the user experience. Once an engineer would create the project and add all of the equipment to the ticket, moving this to the check-out process reset the project. This resulted in duplication of work. Using the internal analytics, we could see the time-on-task and on those pages was significantly more than it needed to be. We pinpointed those areas and worked with developers to move those project templates and items in the "cart" over to the procurement tool. This reduced their swivels and time duplicating the project assets and equipment.
Phase 2
Refine and Define
I guided the Verizon team through my directions, and we selected one concept to develop further. We identified key areas for improvement and outlined the next steps. Together, we decided to focus on the cart and enhance the bill of materials. I then presented the final direction, carefully balancing brand identity, user experience, and the technical integration challenges we faced.
Refining this tool meant millions of Americans would receive better service every day.
Final
The Benefits Trickle Down
While not an exciting project, the amount of people this impacted made it all worth it and very satisfying. Assisting the engineers with their job meant quicker turnaround times for the towers to be built and more people had better service from one of the nation's leading cellular provider. The work behind the scenes theoretically helped millions of American's every day.
